Terms of service

1. Preliminary provisions

These terms govern the contractual relationship between Manetica Software s.r.o., Company ID (IČO): 23300931, registered at Nové sady 988/2, Staré Brno, 602 00 Brno, Czech Republic (the "Provider"), and customers using our software development, hosting and consulting services.

2. Conclusion of contract

A contract is concluded upon the Provider's confirmation of the order. Scope, price and deadlines are defined in the individual quote, invoice or separate agreement.

3. Pricing and payment

• Prices are stated in Czech crowns (CZK) unless stated otherwise.
• Invoices are due within 14 days of issue unless otherwise agreed.
• Hosting services are billed monthly or annually in advance.
• In case of payment default, the Provider is entitled to suspend the services.

4. Hosting SLA

The Provider guarantees 99.9% availability under the Business plan and 99.99% under the Enterprise plan, measured monthly. Scheduled maintenance announced at least 48 hours in advance is excluded from downtime.

5. Personal data

Processing of personal data is governed by our separate privacy policy in accordance with GDPR and Czech Act No. 110/2019 Coll.

6. Liability

The Provider is liable for damage provably caused by a breach of contractual obligations, up to a maximum of the fees paid by the customer in the preceding 12 months.

7. Final provisions

Matters not covered herein are governed by Czech law, in particular Act No. 89/2012 Coll., the Civil Code. Disputes shall be resolved before the competent courts of the Czech Republic.